Support & Contact

Where does Humanrace Ship?

Humanrace ships to the United States, (including Hawaii, Alaska, Puerto Rico, and military bases) Canada, Austria, Belgium, Denmark, Estonia, France, Finland, Germany, Ireland, Italy, Netherlands, Malta, Portugal, Slovakia, Spain, Sweden, United Kingdom, Australia and New Zealand.

What shipping options are available at Humanrace? How long does shipping take?

We offer free FedEx Smart Post shipping when you spend $50 or more at Humanrace.

Additional shipping options within the United States:

  1. FedEx Smart Post (4-10 business days): $10.99

  2. FedEx Home (3-7 business days): $15.99

  3. FedEx 2-Day (2 business days): $18.99

  4. FedEx Overnight (1 business day): $34.99

For Hawaii, Alaska, Military Bases and Puerto Rico:
USPS Priority (5-10 business days): $18.99

International Shipments: 
DHL Parcel International Direct (4-10 business days): When you go to check-out, please select your desired country to ship and see your calculated shipping rate and any applicable duties and taxes.

What is your holiday shipping schedule?

To receive product by December 25th, we recommend ordering at the below times: 

FedEx Smart Post: Order by December 9, 2020
FedEx Home: Order by December 15, 2020
FedEx 2-Day: Order by December 22, 2020
FedEx Overnight: Order by December 23, 2020

Please note these estimates are for domestic US shipping only, we cannot guarantee exact delivery dates.

Due to COVID-19 and an influx in online shopping this holiday season, please allow additional time for your order to arrive before the holidays.

Will COVID-19 affect my order?

Due to COVID-19, your order may experience processing or shipping delays; we appreciate your patience during this time. We are working closely with our partners to ensure you receive your order in a timely manner. 

When will my order be shipped?

Orders placed before 12 pm EST Monday-Friday will be processed same-day. All other orders placed after 12 pm EST will be processed the following business day.

How do returns work?

If you do not love your Humanrace products, please email us at returns@humanrace.com and we will be happy to assist you. To start a return, please email us and we will send you a pre-paid shipping label.  Please note at this time we are only able to accept returns within the contiguous United States. 

We can only accept returns within 30 days of you receiving your order and will gladly offer a full refund to the original form of payment. Please note that we cannot offer a refund on original shipping charges.

How long do returns take to process?

Please allow approximately three weeks for us to process your return. Once processed, it can take up to 10 business days for the funds to appear on your bank statement.

I received the wrong product – what do I do?

We’re sorry for the inconvenience. Please email us at help@humanrace.com and we will assist you.

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